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If you receive your scooter/moped and you’re not completely satisfied, just send it back to us within 7 days! Follow instructions below.
Shipping and Delivery
Orders are normally shipped within 24 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date, please notify us by phone at (800)484-6099 and we will do everything that we can to accommodate this request. ChargebyHIXON.com ships to any location where UPS, FedEx and the US Postal Service can deliver.
CHANGE OR CANCEL MY ORDER
Changes to your order (including cancellations and other adjustments) must be requested within 4 business hours of your order confirmation time. Any requests for changes or cancellation prior to shipping of your order must be received via phone or live chat so we have sufficient time to stop shipment prior to fulfillment. Our warehouse team moves very quickly to ship your order, most orders will be shipped within hours (all orders will ship in 1-2 business days). If you have already received your order's tracking number, we are unable to make any changes to your order. Please note that while we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.
Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. Any costs incurred by ChargebyHIXON.com for unauthorized shipment refusal and without first obtaining an RMA number from ChargebyHIXON.com, will result in those shipping costs being deducted from any refunds or store credit that the customer is entitled to. A 15% restocking fee will be charged on any order if delivery is refused, or 10% restocking free for store credit. Any authorized return shipment to ChargebyHIXON.com and ChargebyHIXON.coms' suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers' expense. All orders shipped to international locations are subject to import and duty fees.
Once your package leaves the warehouse, we'll send you an email with a tracking number. You can click the tracking number in that email anytime to see where your package is.
7 Day Money Back Guarantee!
Chargebyhixon.com allows returns on products that are in new condition and are returned in the original packaging 7 days from the date of delivery. "New condition" means that the product has not been ridden. All returns must be called in or emailed in advance. Please call (800)484-6099 or email us at support@ChargebyHIXON.com for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without a RMA or any merchandise returned freight collect is subject to being refused. All returns are subject to a 15% restocking fee.
All Charge product purchases come with a 1 Year Manufacturer’s Warranty. The warranty covers the cost of any replacement parts and the shipping costs of those parts. Your warranty is valid for any faulty parts within 1 Year of your date of purchase for the original owner of the product. To submit a warranty claim, please email us at email@example.com or call us at (800)484-6099. Be sure to have your original proof-of-purchase (receipt), your serial number and pictures of the damage ready to be emailed to Charge by HIXON.
The buyer is responsible for returning the products at their own expense during warranty. The buyer will be responsible for properly packaging the product(s) and shipping product(s) back to our location.
The warranty is voided if: